1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

  • The item arrives damaged, defective, or broken
  • You received the wrong item
  • The product does not match the description on our website

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

  • Customized or made-to-order ceramic products
  • Items damaged due to misuse, mishandling, or improper care
  • Items returned after the 14-day return window

3. Damaged or Broken Items

Due to the fragile nature of ceramic products, damage during shipping may occur.

If your item arrives damaged:

  • Please contact us within 48 hours of delivery
  • Provide clear photos of the damaged item and packaging

We will offer:

  • A replacement (free of charge), or
  • A full refund (including shipping costs)

4. Return Process

To initiate a return, please contact us at:

Email: ceramicspotteyvietnam@gmail.com

Include the following information:

  • Order number
  • Reason for return
  • Photos (if applicable)

Once your return is approved, we will provide return instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for items lost or damaged during return shipping

6. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

7. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us via email with your order details.

8. Order Cancellation

Orders can be canceled within 12 hours of placing the order.

After this period, orders may already be processed and cannot be canceled.

9. Contact Us

If you have any questions about this policy, please contact us: